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Easy Return and Refund

Return & Refund Policy:

Section A:

Failed Delivery: If you have failed to take delivery for the item, then there will be a re-delivery charge.

Section B:

Cancel an Order: If you wish to cancel an order which has not been dispatched, you must contact us by email or telephone. If the item has already been dispatched then please follow our returns policy below.

Section C:

Refund Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Section D:

Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Section E:

Initiate Return: To start a return, you can contact us at sales@dreamhomestore.co.uk . Please note that returns will need to be sent to the following address: Unit W1, Havenside, Fishtoft Road, Boston, United kingdom, PE21 0AH.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@dreamhomestore.co.uk .

Section F:

Damages and Issues: Please inspect your order upon reception and contact us immediately within 48 hours if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please email us a description and photos of the defects to sales@dreamhomestore.co.uk . Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement units.

If the items or box look damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.

Section G:

Exceptions / Non-returnable Items: Unfortunately, we cannot accept returns on gift cards.

Section H:

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Section I:

 European Union 14-day Cooling Off Period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase & share the picture of original packing.

Section J:

 Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dreamhomestore.co.uk .

Section K:

 Contact us:

If you have further questions about DHS's Returns Policy, please contact us via:

Email: sales@dreamhomestore.co.uk
Customer Services:+44 1444390355 (Lines are open from 7.00am to 4.00pm Monday to Friday)
Post: Unit W1, Havenside, Fishtoft Road, Boston, United kingdom, PE21 0AH.

 

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