Shipping Policy

At DHS we believe that internet shopping should be fastest, so we hold almost all our items in stock in our 500,000 square foot warehouse to ensure speedy delivery and customer satisfaction.

Standard Delivery

We offer Free Standard Delivery to UK mainland which will normally take 1 - 2 days to be delivered. Larger Parcels and Two Man Deliveries will take 2-7 days.

Express Delivery

We also offer Express Delivery to UK mainland addresses which will take NEXT DAY.
Small Parcel & Large Parcel service will be an additional £3. This service is not available for Two Man Parcels.

Same Day Dispatch

Most orders will be dispatched within one working day after receiving full payment. Please note orders are dispatched between Monday to Friday, and deliveries will be made between Monday to Friday 7am - 2pm.

Off Mainland

• Please see below for excluded postcodes
• Scotland (certain postcodes)
• Northern Ireland
• Isle Of Man
• Channel Islands

There is an additional charge of £1.95 or £13.00  charge depending on size on orders for UK Off Mainland for Small Parcels. Unfortunately Large Parcels or Two Man items to these areas Difficult to deliver. Then we charge £80 for that.
Delivery will normally take 2 to 7 working days.

Two Methods of Shipment:

Small Parcels

• You will receive an email from us with a tracking number when the product is dispatched.
• The package will usually be delivered in 1 - 3 days, but you can track the progress on the web by clicking on the link in your email.
• Our products are delivered by parcel couriers.
• All deliveries must be signed for.
• If you are out when the courier arrives, the courier will leave a card with a contact number for you to call, to rearrange delivery.
• If you fail to take the delivery the second time, you can either collect from a depot or if you require a re-delivery to your home then there will be a charge of £4.

Large Parcels

• Larger products, but those that do not need specialist handling will be sent by courier used to handling these larger products.
• You will receive an email from us with a tracking number when the product is dispatched.
• The package will usually be delivered 1-3 days
• All deliveries must be signed for.
• If you fail to take delivery there will be an additional £8.95 charge to redeliver.

Delivery Terms

All our deliveries are carried out using external carriers. Once we have dispatched your goods, you should normally receive them within the time frame of the delivery. However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as possible, their operation is outside our control.

In the event of a delay in delivery of your order or a mistake in the order itself, DHS accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle you to terminate the purchase from DHS, or refuse to accept delivery. It is your responsibility to check your house address is complete and accurate when making the order.

On delivery of the item, if the box or the item looks damaged, you must state damaged item on the paperwork and you may refuse the delivery when signing for the parcel from the courier, failure to do this will result in your claim being rejected.

Post Codes Not Included In UK Mainland