Refund policy

Refunds

Full refund of the cost of the goods, will be given only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.
The refund will be processed in 7 working days after receiving the goods.

Please Note

• Goods must only be returned once authorized.
• Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any further damage in transit back to us. All components and accessories must be returned.
• You must send photo evidence so we can assess the damage and report this to our suppliers, so the damaged goods can be rectified.
• If we are required to replace and collect the faulty item, it is your responsibility to be at home and hand the package to our courier. The collection will be Monday to Friday anytime from 7.00am to 7.00pm.

 

Contact Us

If you have further questions about DHS, Returns Policy, please contact us via:

Email: sales@dreamhomestore.co.uk
Customer Services:+44 1225290190 (Lines are open from 9.00am to 5.00pm Monday to Friday)

Post:  Unit W1, Havenside, Fishtoft Road, Boston, United kingdom, PE21 0AH.